Result Codes - Global Email

Service Level Result Codes

Note

The Service Level result codes apply to the service as a whole.

Tip

For best practices on when to send an email based off of the result code, see: Result Code Best Practices

Code	Short Description	Long Description
Transmission Service Error
SE01	Cloud Service Internal Error	The cloud service experienced an internal error.
General Transmission Error
GE01	Empty Request Structure	The SOAP, JSON, or XML request structure is empty. Not to be confused with the GE01 GeoCode result code.
GE02	Empty Request Record Structure	The SOAP, JSON, or XML request record structure is empty. Not to be confused with the GE02 GeoCode result code.
GE03	Records Per Request Exceeded	The counted records sent more than the number of records allowed per request.
GE04	Empty License Key	The License Key is empty.
GE05	Invalid License Key	The License Key is invalid.
GE06	Disabled License Key	The License Key is disabled.
GE07	Invalid Request	The SOAP, JSON, or XML request is invalid.
GE08	Product/Level Not Enabled	The License Key is invalid for this product or level.
GE09	Customer Does Not Exist	The Customer ID is not in our system.
GE10	Customer License Disabled	The encrypted license is on the ban list.
GE11	Customer Disabled	The Customer ID is disabled.
GE12	IP Blacklisted	The IP Address is on the global ban list.
GE13	IP Not Whitelisted	The IP Address is not on the customer’s whitelist.
GE14	Out of Credits	The account has ran out of credits. Add more credits to continue using the service.

Record Level Result Codes

Note

The Record Level result codes apply to the individual request records.

Tip

For example input that returns specific codes, see the FAQ: What are some examples of input that returns specific codes?

Code	Short Description	Long Description
ES - Email Status
ES01	Valid Email	This email address has valid syntax and belongs to a valid domain.
ES03	Unknown Email	This email’s status is unknown due to unknown external factors. Please try again another time.
ES04	Mobile Email Address	The domain name was identified as a mobile email address and classified as not deliverable by the FCC.
ES05	Disposable Domain	The domain name of the submitted email was identified as a disposable domain.
ES06	Spamtrap Domain	The domain name of the submitted email was identified as a spamtrap. Mailing to this domain could result in the sender being blacklisted.
ES07	Accept All Server	The mail server is an accept all server. Accept-All domains is set in a way that makes all emails seem valid.
ES08	Role Address	This Email address was created as a group, ex: sales@, support@, or postmaster@.
ES09	Protected Mailbox Caution	The mail provider for this email address may be quick to classify senders as spam and will not respond to our requests. Mailbox validation is not possible at this time and the mailbox may or may not exist. We recommend proceeding with caution if emailing numerous records to this mail domain.
ES10	Syntax Changed	The syntax of the submitted email address was changed.
ES11	Top Level Domain Changed	The top level domain of the submitted email address was changed.
ES12	Domain Changed (Spelling)	The domain of the submitted email address was corrected for spelling.
ES13	Domain Changed (Update)	The domain of the submitted email address was updated due to a domain name change.
ES20	Verify (Precision: Domain Result)	The email is considered valid, but did not have the mailbox verified and not found in our mailbox database.
ES21	Verify (Precision: Cached Mailbox Result)	The mailbox was found to be already validated in our mailbox database.
ES22	Verify (Precision: Real-time Mailbox Result)	The mailbox validation was performed in real-time.
ES23	Verify (Precision: Unicode Result)	Unicode Detected: We do not support Unicode at this time for realtime mailbox validation. Domain and cache check only.
ES24	Verify (Precision: Pending Mailbox Result)	The mail provider has been known to send a delayed response so it is possible that the pending status will change within the next 24 hours. You may want to resubmit this input at a later time as an update may be possible.
ES30	Privacy Flag (TLD)	The top level domain may be sensitive to privacy laws.
ES31	Suspicious Characters	This email address has suspicious characters or characters which are not in the ASCII character set.
ES36	Spamtrap Mailbox	Indicates that we predict this email address is a spamtrap mailbox. Mailing to this specific mailbox could result in the sender being blacklisted.
ES37	Breach Flag	This email has been exposed in a data breach.
EE - Email Error
EE01	Email Syntax Error	There is a syntax error in the submitted email address.
EE02	Email Domain Not Found	A Domain of the submitted email address was not found.
EE03	Email Server Not Found	The mail server of the submitted email address was not found.
EE04	Invalid Email	An invalid mailbox was detected (i.e. noreply).
DE - Domain Error
DE03	Domain Not Found	The domain is not a registered domain name.
DV - Domain Verified
DV01	Domain Found	The domain is a valid registered domain name.