FAQs

FAQs#

Service Speed#

What can affect speeds from Personator Identity?#

  • The location of the client server. The distance between our server to yours will make a difference in overall speed. See here for our current server location list: https://www.melissa.com/company/server-locations-uptime

  • The current load of our public cloud servers. We maintain and make available a large amount of processing capacity. However, all things being equal, the more usage at any given time will decrease overall speed during that time.

  • Country and sources. The country of the input will greatly affect the speed of a real time eIDV verification. Personator Identity can verify multiple data source types in a single request. Some sources may take longer than others, so the response times may vary.

  • Data quality options. Using Premium mode in Global Email and Global Phone may increase the total time taken during the Data Quality step. Data Quality is performed prior to any eIDV checks.

  • Screening. Enabling the Screen action can also add a slight increase to overall response times. The overall Screening step will have minimal impact in performance and response times.

Throughput Speeds#

When to use real-time vs. batch processing#

  • Real-Time (Single Request)

    • Customer onboarding

    • CRM data entry

    • Checkout or form entry

  • Batch

    • Processing a spreadsheet or database

    • Processing historical data

    • Scheduled processing

    • ETL transformations

What speeds can you expect?#

Real-Time Speeds#

Response times can vary, but the majority of requests should fall between

  • 1 - 4 seconds for each verification request

Note

Certain countries may experience longer processing times due to regional factors and data source availability.

Batch Speeds#

Personator Identity does not support batched requests.

Scaling and Rate Limiting#

Melissa utilizes dynamic scaling to improve throughput speeds during peak usage periods. This behavior ensures that our web services can adjust to changes in traffic and consistently provide optimal performance regardless of demand.

To maintain service stability and prevent excessive load, Melissa enforces rate limiting based on request volume and frequency. For more information, please refer to our rate limiting page: Rate Limiting.

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