Result Codes - Global Phone

Service Level Result Codes

Note

The Service Level result codes apply to the service as a whole.

Code	Short Description	Long Description
Transmission Service Error
SE01	Cloud Service Internal Error	The cloud service experienced an internal error.
General Transmission Error
GE01	Empty Request Structure	The SOAP, JSON, or XML request structure is empty. Not to be confused with the GE01 GeoCode result code.
GE02	Empty Request Record Structure	The SOAP, JSON, or XML request record structure is empty. Not to be confused with the GE02 GeoCode result code.
GE03	Records Per Request Exceeded	The counted records sent more than the number of records allowed per request.
GE04	Empty License Key	The License Key is empty.
GE05	Invalid License Key	The License Key is invalid.
GE06	Disabled License Key	The License Key is disabled.
GE07	Invalid Request	The SOAP, JSON, or XML request is invalid.
GE08	Product/Level Not Enabled	The License Key is invalid for this product or level.
GE09	Customer Does Not Exist	The Customer ID is not in our system.
GE10	Customer License Disabled	The encrypted license is on the ban list.
GE11	Customer Disabled	The Customer ID is disabled.
GE12	IP Blacklisted	The IP Address is on the global ban list.
GE13	IP Not Whitelisted	The IP Address is not on the customer’s whitelist.
GE14	Out of Credits	The account has ran out of credits. Add more credits to continue using the service.
GE26	CallerID Not Enabled	The license key or ID does not have CallerID enabled.

Record Level Result Codes

Note

The Record Level result codes apply to the individual request records.

Tip

For example input that returns specific codes, see the FAQ: Result Code Examples

Code	Short Description	Long Description
PS - Phone Status
PS01	Valid Phone	The phone number has been verified as valid.
PS07	Cellular Line	Premium Mode Only (US/CA Only). On activation, the exchange type of the phone number was designated as a cellular number, but current status cannot be confirmed.
PS08	Land Line	Premium Mode Only (US/CA Only). On activation, the exchange type of the phone number was designated as a land line, but current status cannot be confirmed.
PS18	Do Not Call	The phone number was found in Melissa’s proprietary Do Not Call list.
PS19	Disposable Phone Number	The phone number submitted was identified as a temporary number generally used to circumvent two factor authentication (2FA).
PS20	Low Confidence	Number exists within a block of registered phone numbers.
PS22	High Confidence	Number was verified against current dialing equipment.
PS30	Premium Timeout	Querying Premium has timed out, but has continued to run in the background. Query later to obtain the cached results.
PS31	CallerID Timeout	Querying CallerID has timed out, but has continued to run in the background. Query later to obtain the cached results.
PE - Phone Error
PE01	Invalid Phone	The area code/phone number does not exist in our database or contains non-numbers.
PE02	Blank Phone	The phone number is blank.
PE03	Bad Phone	The phone number has too many or too few digits.
PE04	Multiple Match	Two or more possible area codes are available as a fix and their distance is too close to choose one over the other.
PE05	Bad Prefix/Prefix +1	The phone prefix or first 7-digits do not exist in our database.
PE11	Disconnected Phone	Phone number has been disconnected.